Online webinars as a means of forming expert reputation of the company

The ability to hold attention of potential customers becoming more and more important in a competitive environment for the client. In such way you can create client’s confidence and willingness to cooperate with you.

In sales business-to-business cycle of closing the deal is usually long-termed and lasts approximately from one to six months. During this time the potential customer has an opportunity to collect lots of relevant information about the contractors, negotiate terms with them, which he is interested in, stipulate budgets, order provision of services, provide information to people, who takes decisions, and finally get their approval.

An excellent tool for keeping in touch with potential clients is on-line webinars, which we will talk about in our article.

Webinar – is on-line seminar, which is implemented remotely through the Internet with the help of appropriate software (usually from the side of participants is required only a browser). Webinars are one of the most important marketing tools together with white-papers in B2B segment in the west.

Researches give us following data: in 2008 nearly half of marketers, who was working in the B2B, used webinars to promote their products and services. The main aims of the webinars were named as “receiving requests from potential clients” (sixty nine percentages of interviewed) and “increasing of the loyalty of potential customers” (fifty seven percentages of interviewed). Almost half of respondents consider that holding webinars is really effective and it can be perceived as means of receiving new requests from potential customers.

Get lost in the search results?

Let Promodo experts help your website index better by optimising your pages, improving your content, and enhancing your linking strategy.

By clicking this button you agree to our terms & conditions

Run Webinar.

First step. Performance indicators.

Let’s start from the end, in other words – define performance indicators, which we will monitor.

Usually it is:

  1. The quantity of disabilities.
  2. The quantity of initiated negotiations for sales.
  3. Percentage of alive participants in comparison with total registrations.

Second step. Establish links with the sales department.

First of all it is necessary to:

  1. Specify the transfer of ready for sale disabilities from marketing to the department of sales, as well as the process of setting other disabilities in the “marketing system”;
  2. Include a representative person of sales department into the team, who is responsible for the preparation of the webinar.

Third step. Scheduling the project.

At this stage you should think about next several moments:

  1. Getting registrations;
  2. Webinar topic;
  3. Speakers;
  4. Content;
  5. Development landing pages, email templates etc.);
  6. Choosing a platform for the webinar;
  7. Data transfer of participants in CRM.

Fourth step. Determination of the necessary tools.

For the webinar we will definitely need:

  1. Three template emails (invitation, confirmation, reminder) .
  2. One landing page webinar  (include information about webinar and form of registration). Two pretty important moments, which should be noted – is the repetition of keywords in headlines and in the text (“How to choose a scoring system?”), and appeal for immediate action (“Register Now”) as well. An example of successful landing page with hit map of the distribution of users’ attention.
  3. Other marketing things: banners for advertising campaigns on the thematic areas and in Google AdWords, internal promotional blocks on its own website, and etc.
  4. It is also worth making out the use of Live Chat to increase landing page conversion. Some marketers have noted a fivefold increase in the number of registrations; in case of holding webinar live chat for quick answers to possible questions of potential participants.

Fifth step. Choosing the platform for holding the webinar.

Several important moments, which you should pay attention to:

  1. Duration of working at the market;
  2. Which analytical reports are provided (What percentage of participants switched to background applications during the webinar, etc.)?
  3. What tools are available to increase efficiency (for example, configurable email-reminders to registered participants, or post-delivery for those who registered but did not join the webinar as well)?
  4. What kind of payment system? (salary for every webinar, or once a month, or somehow else)?
  5. Which data are you able to export and in which way (the base of registered participants)?

Searching through Wikipedia you can easily find comparative information for approximately two dozen platforms for webinars.

Sixth step. The webinar promotion.

Which strategy to choose for promoting the webinar depends on specifics of the company and webinar topics.
Nonetheless, in eighty percentages of cases it is advisable to use following tools:

  1. Internal Resources (blogs, websites or even subscribers to mailing lists);
  2. Company’s accounts in the social networking sites (Twitter, Facebook, LinkedIn);
  3. Contacts of CRM systems, which are located on appropriate stage of sales funnel;
  4. The publication of press releases;
  5. Publication of information about an event on the thematic areas.

Our experience :
We tried to hold the first webinar, focused on the Western audience (Small business) with the aim of obtaining new leads and increasing brand awareness.

Conclusion :

  1. Approximately one hundred percentages of registrations (about thirty percentages of press releases, thirty percentages of contextual advertising, thirty percentages from the thematic areas, and finally ten percentages – from other sources);
  2. Approximately fifty participants who attended the webinar;
  3. Sales – zero.
  4. Budget – a hundred dollars, plus time required costs about twenty man-hours.

We understand that the main defect is non-regulated transfer of disabilities in the sales department, and undeveloped marketing processing system of disabilities in our company as well ( lead nurturing).

As a bonus, we provide you not really big check-list of company Radback Conferencing, which, we believe, can be useful for you in preparation for the webinar.

Timeline(Days untilyour Webinar) Task Comments

30

Identify your Target Audience Who do you want toattract?

30

Create Lead Management Process How/Who will managethese leads?

30

Determine Lead GenerationObjectives What do you want to dowith these leads?

30

Schedule your Speaker/Presenter Ensure they are available

30

Schedule Webinar and Facilitator Date and Time

25

Receive all conferencing details:Audio and Web access Webinar provider will have these details emailed to you

25

Receive presentation from Speaker All materials that will bepresented online

20

Request Speaker materials Bio & Photo, 100 wordWebinar description etc.

19

Confirm list sources and lists Internal & External

18

Check invites and registration links Ensure everything works

18

Organise Registration Page What information do youwant to capture?

18

Communicate to your audience Send invites, advertise onyour website etc.

15

Organise Exit Page – Survey

Ongoing

Start processing registrations

10

Establish Technical Support If attendees have an issuethey have a direct contact

7

Finalise Presentation

7

Send reminder email Increase attendance

5

Prepare your Speaker

3

Conduct dry run Iron out any issues

1

Confirm attendance with Speaker Note any changes

Game day!

Send reminder email Four hours prior

Game day!

Conduct Webinar

Post webinar

Send “Thank you for attending”email Include recording link

Post webinar

Send “Sorry we missed you” email Include recording link

Post webinar

Collate registration & survey details Ensure you follow up withsuggestions/leads

Leave a Reply

avatar
  Subscribe  
Notify of

Recent posts

SEO Case Study: How to get a niche business in the top of the search results using relevant high-frequency queries

January 20, 2021

Promoting a niche business can sometimes be a challenge. When deploying your forces on the SEO battlefield, it’s extremely important not only to conduct an in-depth competitor analysis but carefully define the requests that are the target in your particular niche. Then come internal and external optimisation, and a number of actions required to improve Continue reading >

How to quadruple website traffic in the real estate niche in 8 months | Case Study

December 21, 2020

Marketing in the real estate niche has certain peculiarities. In this article, we share the case of Kampas, a Lithuanian online business and explain how SEO assets can help to increase visibility in the search results and quadruple the organic traffic! Check the whole story of cooperation on our website. Client Kampas.lt is a real Continue reading >

The future is here: a detailed overview of Google Analytics 4

December 18, 2020

The year 2020, among other things, has brought to the world the long-awaited Google Analytics 4, which is now officially released and available worldwide. What are the key changes and how Google Analytics 4 differs from Universal Analytics? Who will benefit from the transition to the new data model and how to get started with Continue reading >

How to enter a new market using PPC advertising | Case Study

December 1, 2020

How to enter a new market? This is the question lots of retailers who successfully promoted their products within certain regions frequently ask. Marketers tend to believe that display advertising is the easiest way to market a product when entering a new market. In this article, we share the case of an international player and Continue reading >

Let's get the ball rolling

Please fill in this short form and we will be in touch with you soon

For any questions [email protected]

UK | USA | EST

+44 (0) 20 313 766 81
+44 7852 537715

Lincoln
The Terrace AT5,
Grantham Street,
LN2 1BD

+1 347 809 34 86

Las Vegas
6920 S. CIMARRON RD.,
Suite 100,
NV 89113

Tallinn
Roosikrantsi 2-K230,
Kesklinna linnaosa,
Harju maakond,
Tallinn 10119

CEE Ecommerce Report 2019

Based on the analytics data of 292 websites

enter correct name, please
enter correct e-mail, please
SEO

Online webinars as a means of forming expert reputation of the company

0
start now

Start now