Important notice: Beware of fraudulent recruiter messages on WhatsApp! More details on our LinkedIn profile

Transforming Patient Experience with UX/UI: a Healthcare Web App for the Medical Clinic

Medical Clinic
client

On Clinic

industry
services
tools

Figma

client

On Clinic

industry
services
tools

Figma

content

Client

ON Clinic is an international network of medical centers that includes over 20 private healthcare locations in Europe.

Initial Data

The client faced a need to ensure seamless communication, efficient appointment scheduling, easy access to medical records, improved patient experience, and an overall strengthened loyalty of the clinic's clients. To address this need, ON Clinic turned to Promodo, a leading digital agency in the healthcare segment.

Challenge

Develop a user account interface that meets patients' needs at every stage of their journey with ON Clinic, ensuring an exceptional patient experience, seamless business operations, and maximizing customer retention.

Solution

First of all, we conducted an in-depth research on customers’ journey, their consumer behavior, and major pains. In such a way, Promodo UX/UI specialists created the following web app sections. 

healthcare UX/UI

Patients Flow

We also conducted a thorough analysis of the patient's navigation flow within the application to ensure it is smooth and efficient. By optimizing the user experience, we made the web app intuitive and user-friendly, facilitating easy access to all essential features and services.

Step 1: Registration in the On Clinic Web App

healthcare UX/UI

Step 2: Account Verification

healthcare UX/UI

Step 3: Healthcare Services Selection

healthcare UX/UI

Step 4: Doctor Appointment Planning

healthcare UX/UI

Step 5: Reminder about Prescriptions

healthcare UX/UI

Healthcare Web App Features

1. Document Management

The application allows patients to manage all their medical documents in one centralized location, significantly simplifying the process. This user-friendly feature ensures easy access to and organization of important health records, prescriptions, and other medical documents, enhancing overall convenience and efficiency.

healthcare UX/UI

2. Video Consultation

The application includes a video consultation feature, allowing patients to connect with healthcare providers remotely. This functionality provides a convenient and accessible way for patients to receive medical advice, follow-up on treatments, and discuss health concerns without the need to visit the clinic in person.

healthcare UX/UI

3. Health Results Sharing

The application enables patients to easily share their health results with doctors. This feature facilitates seamless communication between patients and healthcare providers, allowing doctors to review test results, monitor progress, and make informed decisions about treatment plans promptly.

healthcare UX/UI

4. Calendar Integration

The application features an integrated calendar that allows patients to manage their appointments efficiently. Users can schedule, view, and receive reminders for upcoming visits, ensuring they never miss an important medical appointment. This tool enhances organization and helps maintain a consistent healthcare routine.

healthcare UX/UI

healthcare UX/UI

Result

We’ve designed a user-friendly personal account interface for customers of medical clinic, which allowed to encourage patients to continue using the services of ON Clinic. This interface allows users to effortlessly book appointments, manage prescriptions, and access their medical documents, ensuring a seamless and efficient experience.

healthcare UX/UI

Use the Promodo experience to achieve your business goals!
Let's find your growth points together!

Case studies

We’re proud of our success stories

Check out how we help companies like yours overcome challenges and rise to the next level.

1

Fintech product design

8 weeks

Work period

Changing Customer Behavior Patterns of Cryptocurrency Usage with UX/UI: Scatter's Innovative Fintech Design
UX/UI
/
Fintech & Banking
/
European Union
/
Learn more
+1

New target audience group

+1

New source of traffic

3 months

Work period

Reviving a Luxury Furniture Brand: A Case Study in Overcoming Declining Demand
Furniture & Home
/
USA
/
Strategy
/
Learn more
Grow your business
175
companies in the U.S. have
increased sales with Promodo

Get a free strategy session

We will analyze your business and share our ideas on how to improve your marketing strategy.

Valid number
Your company website
Send Message

By clicking on “Send message” button, you agree to our Privacy Policy and allow Promodo to use this data for our marketing purposes.

Thank you for reaching out, inquiry has been sent! We will get back to you shortly.
Got it
Oops! Something went wrong while submitting the form.
Contact us