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How to Prepare for Black Friday: Digital Marketing Checklist from Promodo
October 30, 2020
12 min
As the days grow shorter and the holiday season draws near, businesses across the globe are gearing up for one of the most significant shopping events of the year – Black Friday. This day marks the official kickoff to the holiday shopping frenzy, and for digital marketers, it presents a golden opportunity to boost sales, engage customers, and outshine the competition.
To make the most of this high-stakes shopping extravaganza, you need a well-crafted Black Friday digital marketing strategy. That's where our comprehensive Black Friday Digital Marketing Checklist comes into play. In this article, we'll guide you through the essential steps to ensure your digital marketing efforts are primed for success on this critical shopping holiday. From optimizing your website to crafting irresistible promotions and leveraging the power of social media, we've got you covered with a step-by-step plan for achieving Black Friday success. Let's dive in.
If you want to cover all your customers’ needs and requests during Black Friday, make sure your website is working smoothly. Among the most annoying technical show-stoppers reported by consumers is the unstable performance due to the large number of visitors, the inability to provide regularly updated information about items in stock and safety concerns. In order to minimize all the potential risks, we recommend the following:
You can also ask your hosting provider to help you to set up an SSL certificate (an authentication and encryption system — meaning, data is transferred online safely).
Another serious concern of shoppers is the checkout process and return policy. Black Friday is a whole room for emotional purchases. Prepare for 30-35% of all online purchases to be returned.
Which is not bad, if customers had a good shopping experience with you, they are likely to remember and repeat it again. Apart from the smooth UX and a smart website design, the shopping experience boils down to the checkout process. Minimize the customer journey to a literally 1-2 step process from the cart to a completed order. This is crucial on Black Friday.
When it comes to return policies, make these visible, so that your customers don’t waste their time hesitating and fearing they will lose their money in case a product appears not exactly what they wanted.
Online shopping is a way too different from taking your close friend on a tour around the malls. Of course, you can make a screenshot and text your friends to ask for their opinion (and we are sure you do so), but no real-life photos and lack of comments approving or disapproving can become crucial when making the decision.
Landing pages are a great way to make customers aware of special offers and discounts during the Black Friday season. Tell all your benefits, discounts and add a clear and encouraging CTA. Collect your best deals in one place and be sure your customers are not spending their precious time loading different pages of the website.
Countdown timers are a common thing used in banners, pop-ups, and landing pages. They will not only heat up the feeling of expectations but make customers aware of the exact time the hunting for a great deal starts on your website. This is especially important for those who come to your website with an intent to purchase a particular item.
Yes, consumers still check their inbox from time to time. Catchy subject lines increase your chances of being seen. But note that just announcing the sales in your online store is not enough. Replace such emails with something more personalized. Here's a digital marketing checklist for you before Black Friday:
Another relatively fresh digital marketing asset are messengers. Statista reports two thousand million monthly active WhatsApp users in the U.S. Telegram, Facebook Messenger and Viber are extensively used in different parts of the world. Missing the opportunity to use them during the Black Friday season would be a waste. Create secret chats or groups to tell customers of the special offers and activities planned at your store for Black Friday. Distribute unique coupons and offer exclusive deals for your loyal and VIP customers. Don’t forget about chatbots. They will not only take the waiting time of your call-center agents, but make the checkout process as easy as possible.
“Black Friday” or “Black Friday deals” are considered the most frequent search queries in past years. Usually, consumers searched for special offers from specific brands. The brand name will become an even more important choice factor.
During Black Friday, market giants drain their large budgets, increasing the amount of work that is aimed at promoting a specific pool of search queries. For online stores that do not have the resources to fight for the top spots in the search results, we recommend creating more thematic landing pages – and get their share of the traffic. Categories and products optimised for low and medium frequency Black Friday queries can attract up to 30% of traffic from the top 2 search results for the main high frequency query.
If you have the budget, you can make the most of Google Ads with promotion extensions. Display a short description of the promotion, the date when the deal is valid, and the promo code if applicable.
Make sure you apply to whitelist your account for ‘merchant promotions.’ These act like promotion extensions and allow advertising special offers in your product ads.
Last year’s report has shown that you’d better get prepared for Black Friday in summer. And we are sure you already thought of an action plan. Well, if you haven’t, we’ve got one prepared for you. So, let’s focus on what we can do now, when there is one month left before Black Friday.
45% of all purchases were made by customers who visited the website for the first time ever. This is a good thing to remember when planning your Black Friday sales. Among your potential clients during the Black Friday season are:
To catch the attention of group A, you first need to make them aware of what you are offering. Facebook ads, GDN, Instagram and YouTube are the places where you can find them.
Group B is ready to see your deals. Use Google Search ads and organic search to show them.
Group C mostly needs retention. You need to catch their attention and don’t let them go until they complete an order (or several) with you. Use email marketing, do SMM and remarket.
Black Friday is known as the most awaited time for all marketers and online shoppers. Another good thing about Black Friday is that it makes us closer to the end of this crazy year 🙂 When planning your marketing strategy for the Black Friday season, try to be supportive and helpful for your customers. Use a multi-channel strategy and don’t forget to entertain. Preparation for Black Friday is a long story. But don’t worry if you didn’t start in summer. We know how to help you prepare for Black Friday, even if less than a month away.
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